Frequently Asked Questions

General Information


Online Application Information


Complete and Print Application Information


Birth Information


Marriage Information


Death Information

General Information

To protect the security and confidentiality of our customer's information, the Office of the Registrar General uses industry standard Transport Layer Security (TLS) encryption to process online credit card payments. When the INTERAC Online service is used, the payment is completed through the financial institution's systems and over the same secure network used for INTERAC Debit.
The Online Certificate Application requires the use of a secure browser to protect your personal information. Secure browsers allow you to communicate with our application in a protected session.
When you use the application a dialog is established with our server while you complete the form. It is terminated and the information is deleted when you exit the application or after 30 minutes of inactivity. The Internet Protocol (IP) address of computers used may be collected but the IP is not linked to the identity of an individual.
If you submit an application electronically, the information you enter will be sent to the Office of the Registrar General when you select the Submit button.
The minimum PC browser requirements required to use these forms are capable of supporting TLS 1.2 encryption protocols. This includes the following:
  • Microsoft Internet Explorer version 11.0 or higher
  • Mozilla Firefox version 27.0 or higher
  • Google Chrome version 38.0 or higher
  • Safari 7.0 or higher
To determine the version you are using on your current browser, from the browser Help menu, select About. A window will open providing version number for your browser
To download a more recent version of your browser that is compatible with the Online Certificate Application, use the following websites:
Browser Website
Internet Explorer: https://support.microsoft.com/en-us/help/17621/internet-explorer-downloads
Mozilla Firefox: https://www.mozilla.org/en-US/firefox/new/
Google Chrome https://www.google.com/chrome/
Safari https://support.apple.com/en-ca/safari
The Online Certificate Application automatically encrypts all your confidential information in transit from your computer to ours using the Transport Layer Security (TLS). To verify your session is secure, on your browser look for:
  • https: in the URL address line.
  • A "secure" symbol (closed padlock or key) on the status bar of your browser, located on the lower right portion of the browser window. Note: The status bar must be enabled for you to see the padlock or key.
To speed up web browsing, internet browsers are designed to download web pages and store them locally on your machine in an area called "cache". To ensure that no personal information is stored, it is advisable to clear the cache on the personal computer you are using. To clear the cache on your browser, please visit your browser's help section or support page for details.
A cookie is a small bit of information given to your browser by a web site, which can later be retrieved. A cookie is a way for a web site to recognize if you have visited the site before. The cookie can only be read by the web site that "set" the cookie. Cookies can be "session cookies" or "persistent cookies". A session cookie is a cookie that is temporarily stored in your computer's memory. Session cookies are normally deleted from a user's computer when the user logs off the computer, or the user exits the browser. A persistent cookie is a cookie that is stored permanently on your workstation and is reused each time you visit the web site.

We use non-persistent session cookies. This helps us establish a 'session' or 'dialog' between you and our server when you begin using the Online Application. Once the session is established, the Office of the Registrar General is able to tailor its responses to help you complete your application in the most efficient and effective manner possible. The session cookie is deleted when our server does not receive any further requests from your computer. For example, session cookies are deleted when you exit your browser, or after 30 minutes of user inactivity.

What is a search?
If you do not know the exact date of an event (birth, marriage or death), you may request a search. A search verifies that an event has taken place and has been registered with the province of Ontario. There is a $15.00 fee for each period of up to 5 years you request to have searched.

What address should I provide on the application?
Provide the address where you want the Office of the Registrar General to send the documents. If you have a Post Office box, you must also provide an address with a street name and number. You are only required to use the Delivery Mode and Route number fields if you live in a rural area.

My name contains letters with accents. How do I enter these characters?

  1. Ensure Num Lock is on.
  2. Hold down the Alt key and type the number listed below using the Numeric Keypad on the right side of your keyboard.
  3. When you release the Alt key, the character will appear.
    ALT codes for accented letters
    Character Press Alt + type
    133
    131
    132
    135
    128
    130
    144
    138
    136
    137
    140
    139
    147
    148
    151
    150
    129

What do I do if I experience a technical problem and the information I have entered on the form is erased?
Your information is lost and you will have to re-enter the information.

What if I submitted an application form by mail/fax/in person and now want to submit it online - will I get a refund?
Every person who submits an application for a certificate and thereby requests that a service be performed by the Office of the Registrar General must pay the required fee.

If you submitted multiple applications for a birth certificate, all applications will be processed, however, multiple certificates will not be issued. Only the most recently issued birth certificate and certified copy of the birth registration will be valid. Any previous copies will be deactivated. As processing has occurred, you are not eligible for a refund.

If you submitted multiple applications for a marriage or death certificate, all applications will be processed. As there is no restriction on the number of marriage or death certificates a person may apply for, processing has occurred and you are not eligible for a refund.

I applied for one certificate but I was billed for two - will I get a refund?
If you did not submit multiple applications, whether by mail, in person or online, and you have been charged more than once, you may submit a Request for Refund form for evaluation.

For information call:

1-800-461-2156 (outside Toronto but within North America)
416-325-8305 (in Toronto or outside North America)
416-325-3408 (TTY/Teletypewriter)

Online Application Information

What is a Premium Online Service?
Where rush service is required for a birth, death, or marriage certificate, customers may be able to apply for the Premium Online Service option. Eligible applications (see Terms and Conditions) are processed and delivered within 5 business days. Where applications are eligible for premium processing, a $30.00 surcharge will be applied per document requested.

Note: At this time Service Guarantees are not available for a Birth Certificate with Parental Information.

Can I review my completed online application before I submit it online?
There are a number of opportunities to review sections but you cannot see all of the information at once. The Office of the Registrar General does not provide a method by which you may review your application online. Upon successful submission of your online application, you will be presented with a payment receipt. The payment receipt includes information about the products you selected, and your order and payment confirmation numbers. The Office of the Registrar General recommends that you print the payment receipt for your records.

Is my information sent online?
After your credit card has been charged or after completion of an INTERAC Online payment transaction, your information is sent electronically to the Office of the Registrar General.

Can I electronically save the application I send online?
No. There is no method by which you may save your application electronically. Upon successful submission of your online application, you will be presented with a payment receipt. The payment receipt includes information about the products you selected, and your order and payment confirmation numbers. We recommend that you print the payment receipt for your records.

Complete and Print Application Information

If I use the printed application, is my information sent online?
No, the information you enter into this form will not be captured or sent electronically.

Can I electronically save the printed application?
No, the information you enter into this form cannot be saved electronically.

If I enter my credit card information on the printed application, will it be charged online?
No, your credit card will not be charged online. The Office of the Registrar General will charge your credit card only when the application is received.

Can I send my printed application by email?
No. You cannot send an application by email.

Birth Information

What information do I need to provide on the Online Birth Certificate Application?

You will be asked to provide the following Information when completing the Online Birth Certificate application. Information that appears with an asterisk (Required Field) is mandatory and must be completed on the application.

Applicant Information
You are the applicant since you are filling out (typing) this online application
  • Last Name or Single NameRequired Field
  • First NameRequired Field
  • Organization/Firm
  • Mailing address (Canadian or International)Required Field
  • Primary Telephone NumberRequired Field
  • Secondary Telephone NumberRequired Field
Subject Information
The subject is the person named on the certificate
  • Last Name or Single Name (at time of birth)Required Field
  • First NameRequired Field
  • Middle Name(s)Required Field
  • Date of BirthRequired Field
  • SexRequired Field
  • City of BirthRequired Field
  • Weight at Birth
  • Number of older siblings
  • Location of birth (hospital, birthing centre, home or other location)
  • Attendant at birth (Name and address of Doctor, midwife, or other person attending the birth)
Parent's Information
  • Last Name or Single Name of Parent (at parent's birth)Required Field
  • First Name
  • Middle Name(s)
  • Any Previous Last Name(s) or Single Name(s)
  • Address at Time of Child's Birth
  • Age at Time of Child's Birth
  • Marital Status at Time of Child's Birth
  • Date of Birth
  • Place of Birth
Guarantor Information

Guarantor information is only required for subjects that are age 9 or older. A guarantor is someone who can verify your identity and confirm information in your application about you or about your child, if you are applying for your child's birth certificate.
  • Last Name or Single NameRequired Field
  • First NameRequired Field
  • Organization/Firm (if applicable)
  • OccupationRequired Field
  • Registration Number (if applicable)
  • Work Address and Daytime Phone NumberRequired Field
  • Is the guarantor a Canadian citizen? Required Field
  • Has the guarantor known you for two or more years? Required Field
  • Has the guarantor authorized you to provide their information? Required Field
Payment Information

Online Applications
  • Payment Type - Credit Card, INTERAC Online
  • Card Information including Card Number, Expiry Date if Payment Type is Credit Card
Printed Applications
  • Payment Type - Cheque, Money Order, Credit Card, Cash or Debit
  • Card Information (if Payment Type is Credit Card)
Additional Information
Has the person named on the Birth Registration ever had a legal name change? If yes, you must provide their previous legal names. A legal name change involves legally changing a person's first name(s) and/or last name or single name. When your name is legally changed in Ontario, you are issued a birth certificate indicating the new legal name(s).

What type of birth document is required to obtain a Canadian passport, social insurance number (SIN), Ontario Health Card (OHIP number), or Ontario driver's licence?

Please visit the following websites to determine what type of certificate you require:

Canadian Passport:
http://www.cic.gc.ca/english/passport/

Social Insurance Number:
http://www.servicecanada.gc.ca/eng/sin/apply/proof.shtml

Ontario Driver's Licence:
http://www.drivetest.ca/licences/id-documents.html

Ontario Health Card:
http://www.health.gov.on.ca/en/public/publications/ohip/card.aspx

What is the difference between a Birth Certificate, a Birth Certificate with Parental Information and a Certified copy of a Birth Registration?

A birth certificate is a legal document used to provide an identity. The birth must be registered before a birth certificate can be issued. There are three types of birth products available. Make sure you order the right certificate!


A Birth Certificate is an extract of information from the original birth registration and contains the following information:

  • Subject name
  • Subject date of birth
  • Certificate Number
  • Birthplace
  • Sex
  • Date of Registration
  • Registration number
  • Date issued

A Birth Certificate contains personal information of the subject only, and is recommended for those over the age of 16 and can be used to obtain other government documentation, such as:

  • Adult general passport
  • Social Insurance Number
  • Ontario driver's licence
  • Ontario Health Card

A Birth Certificate with Parental Information is an extract of information from the original birth registration and contains the following information:

  • Subject name
  • Subject date of birth
  • Certificate Number
  • Birthplace
  • Sex
  • Date of Registration
  • Registration number
  • Date issued
  • Parent(s) name(s)
  • Parent(s) place(s) of birth

*Note: For older (pre-1970) registrations, parent(s)' place(s) of birth may not have been recorded and therefore will not appear on the certificate.

This certificate includes parental information, in addition to the subject's information and is recommended for newborns or children under 16 years of age where parental information is required and can be used for the same identification purposes as a birth certificate with only subject information.

  • Child general passport
  • Child health insurance
  • Certain immigration or citizenship applications

A Certified Copy of the Birth Registration contains the following information:

  • Subject name
  • Subject date of birth
  • Birthplace (city, town, village, municipality)
  • Sex
  • Location of birth (hospital, birthing centre, etc.,)
  • Parent(s) name(s)
  • Parent(s) date(s) of birth
  • Parent mailing address at the time of birth
  • Duration of the pregnancy
  • Number of children born to this mother
  • Parent(s) place(s) of birth
  • Weight of the child at birth
  • Type of birth (single, multiple, etc.,)
  • Attendant at the birth
  • Date of Registration
  • Registration number
  • Date issued

A certified copy of the detailed registration filed after birth, also known as the Statement of Live Birth, contains all registered information about a birth. The copy is endorsed as authentic, printed on legal sized paper, and contains a raised seal for security and verification purposes.

As a historical record of the birth, a certified copy contains any changes that have been made to the birth registration including any name changes and corrections to information contained on the birth registration. The certified copy of a birth registration can be used for identification purposes requiring more detailed information such as for:

  • Applying for Indian Status
  • Adopting a child abroad
  • Certain immigration or citizenship applications
  • Visa applications

Safeguarding your personal and sensitive information is important. Given the amount of information contained in a Certified Copy of a Birth Registration it is not recommended to share this document unless expressly required.

I am an adoptee or adoptive parent. What information do I need to provide?
When completing the application, provide the adoptive parents names and the current legal name of the adoptee.

Can a family member or relative be a guarantor?
Yes, provided that he or she is a Canadian citizen, has known you for two or more years and his or her occupation appears on the list of qualified guarantors.

Births Prior to 1930
Historical events, such as births prior to 1930, may not be in electronic format. When applying for a birth certificate for a birth prior to 1930, it can take up to an extra 6-8 weeks for the registration to be converted into electronic format before processing can be completed. Records that are not available electronically are not included in the Service Guarantee.



How do I obtain a birth certificate that does not display the sex designation field?
Anyone with an Ontario birth registration has the option to request a birth certificate or birth certificate with parental information that does not display the sex designation field. This option does not change the birth registration - it just means the sex designation field will not appear on the birth certificate.

You can request a birth certificate or a birth certificate with parental information that does not display the sex designation field by mail or fax. Please select the following link to learn more about the necessary form and mailing/fax information to obtain a birth certificate that does not display the sex designation field.

Note: A birth certificate with no sex displayed is valid and recognized by the Government of Ontario. Ontario does not endorse the rejection of Ontario birth certificates; however, the Government of Ontario cannot guarantee that an Ontario birth certificate with no sex displayed will be accepted by organizations in Ontario or by other jurisdictions.


How do I obtain a birth certificate with an X, a non-binary sex designation, in the sex designation field?
To apply for a certificate with an X, a change of sex designation to an X, a non-binary sex designation, is required. Anyone with an Ontario birth registration may apply to change their sex designation on their birth registration so it matches with their gender identity. You can then request a birth certificate or a birth certificate with parental information that displays the updated sex designation or a certified copy of a birth registration by mail or fax. Please select the following link to learn more about changing the sex designation on a birth registration and obtaining a birth certificate.

Note: A birth certificate with a sex designation of X is valid and recognized by the Government of Ontario. Ontario does not endorse the rejection of Ontario birth certificates; however, the Government of Ontario cannot guarantee that an Ontario birth certificate with a sex designation of X will be accepted by organizations in Ontario or by other jurisdictions.

Marriage Information

What information do I need to provide on the Online Marriage Certificate Application?
You must provide:

  • First and last names or single names of both parties to the marriage (Brides and grooms are referred to as parties to the marriage).
  • Date of the marriage
  • City or town of marriage.

Who is entitled to apply for a marriage certificate?
There are restrictions on who may apply for a marriage certificate. The parties to the marriage, children of the marriage, parents of the parties to the marriage and legally authorized representatives acting on behalf of these individuals are entitled to apply. Authorized representatives are required to provide proof of authorization.

Who is entitled to apply for a certified copy of marriage registration?
The parties to the marriage, and a legally authorized representative acting on behalf of either party to the marriage are entitled to apply. Authorized representatives are required to provide proof of authorization.

Brides and Grooms are referred to as the Parties to the marriage. Who is entitled to apply for a marriage certificate if one or both of the parties to the marriage is deceased?

The surviving party and Next of Kin - the parents of either party, children of the marriage and siblings of either party. If all the Next of Kin are deceased, extended Next of Kin may apply. Extended Next of Kin relationships include aunt, uncle, first cousin, grandchild, grandparent, nephew or niece.

Authorized representatives may also apply.

Who is entitled to apply for a certified copy of marriage registration if one or both of the parties to the marriage is deceased?

The surviving party and Next of Kin - the parents of either party, children of the marriage and siblings of either party. If all the Next of Kin are deceased, extended Next of Kin may apply. Extended Next of Kin relationships include aunt, uncle, first cousin, grandchild, grandparent, nephew or niece.

Next of Kin Certification

The Office of the Registrar General requires you to certify online that you are the Next of Kin or, that, the Next of Kin is deceased and you are the Extended Next of Kin.

Authorized Representatives

The legally authorized representative of an entitled individual, including the deceased, may apply for a certificate or certified copy of the marriage registration.

Historical events, such as marriages prior to 1965, may not be in electronic format. When applying for a marriage certificate prior to 1965, it can take up to an extra 6-8 weeks for the registration to be converted into an electronic format before processing can be completed. Records that are not available electronically are not included in the Service Guarantee.

Death Information

What information do I need to provide on the Online Death Certificate Application?
You must provide:

  • First and last name or single name of the deceased subject
  • Sex
  • Date of death
  • City or town of death
  • Parental information about the deceased subject
  • If applicable, information about his or her spouse or partner.

Who is entitled to apply for a death certificate?
There are no restrictions on who may apply for a death certificate.

Who is entitled to apply for a certified copy of a statement of death?
The deceased's Next of Kin or their authorized representative may apply for a certified copy of a statement of death. Next of kin of the deceased includes his/her parents, spouse or common-law partner, children and siblings. If all the Next of Kin are deceased, Extended Next of Kin or their authorized representative may apply. Extended Next of Kin relationships include aunt, uncle, first cousin, grandchild, grandparent, nephew and niece.

Next of Kin Certification

The Office of the Registrar General requires you to certify online that you are the Next of Kin or, that, the Next of Kin is deceased and you are the Extended Next of Kin.

Historical events, such as deaths prior to 1980, may not be in electronic format. When applying for a death certificate prior to 1980, it can take up to an extra 6-8 weeks for the registration to be converted into an electronic format before processing can be completed. Records that are not available electronically are not included in the Service Guarantee.

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